Policies

Scheduling & Cancellations

In order to provide fair and consistent access and effective services to current and waitlisted clients, this practice operates primarily through scheduled routine appointment slots. These slot frequencies are either weekly or biweekly for most clients, or monthly for long-term (6+ months) and stable clients in maintenance therapy at the clinician’s discretion. Weekly or bi-weekly appointments are typically the most helpful to promote therapeutic change and successful long-term outcomes.

This scheduling practice promotes effectiveness in your therapy, ensures you have an appointment time and frequency that is predictable to you, and is fair to those on our list who are waiting for a consistent appointment slot to open. 

All clients are required to give 24 hours notification by email or voice mail for cancellations, or are otherwise considered “late cancellations.” For late cancellations, clients are responsible for payment of the full session fee at the clinician’s discretion. Please note, insurance will not reimburse for any unattended sessions. 

For cancellations with more than 24 hours notice, these are considered “cancellations.” A repeated pattern of cancellations that the clinician deems to be interfering with effective treatment or financial sustainability of the practice is grounds for termination of treatment/services. 

Fees are never charged if the clinician is unable to attend sessions (i.e. injury or illness, or practitioner time off). 

Clients are never held responsible to pay for a cancelled appointment when the clinician/practitioner is unavailable to meet for any reason. 

Crisis Services

I do not provide any crisis services through this practice.  This means that clients experiencing a psychiatric, mental health, or behavioral emergency need to contact one of the following:

• 911
• Nearest emergency department
• Local Managed Care Organization (e.g. Alliance Behavioral Health Care, Cardinal Innovations)

Clients and their families and providers are encouraged to contact me about any crisis that has occurred, but know that my phone is turned off after business hours, and email is not routinely checked after business hours.